Latvija
Description of terms
Customer - a natural person who places an order in the Madris.lv online store and is the recipient of the ordered Goods. The Customer uses the Goods purchased in the Madris.lv online shop for his/her personal needs, the needs of his/her family members and relatives or for other purposes.
Seller - "MADRIS" SIA
Online shop - a website on the Internet with the address Madris.lv Customers are offered the Seller's Goods, as well as the terms of payment and delivery of the ordered Goods for checkout in the online shop.
Website - Madris.lv
Product - a material item which is in circulation and is offered for sale on the Website.
Order - a properly executed request of the Customer for delivery of the goods selected on the Site to the address specified by the Customer.
Delivery Service - a partner of the Seller who exercises control over the third party service of delivery of goods to the Customer.
Customer Service - a Service Department belonging to the Seller, which controls and processes the orders placed by the Customer on the Website.
External Website - other websites on the Internet network, references to which are placed on Madris.lv
1. General Terms
1.1 The owner and administrator of the Site is "MADRIS" Ltd.
1.2 By ordering a product through the Madris.lv online shop, the Customer agrees to the terms and conditions of sale of the product (hereinafter referred to as the "Terms"), which are explained below.
1.3 The aforementioned Terms and Conditions, as well as the information about the product posted on the Website, are publicly available.
1.4 The mutual relations between the Customer and the Seller shall be governed by the legislation of the Republic of Latvia.
1.5 The Seller reserves the right to amend these Terms.
2. Registration
2.1 The Customer may place an Order with or without registration on the Site.
2.2 The Seller is not responsible for the accuracy and reliability of the information provided by the Customer in the registration form.
2.3 The Customer undertakes not to disclose its user name and password provided in the registration form. If the Customer suspects that the user name or password has been disclosed or is suspected of having been used by third parties, the Customer undertakes to inform the Seller immediately by sending a letter via electronic mail to the Customer Service. The letter must be sent from the e-mail address provided in the registration form.
3. Placing of the order and time limits for its execution
3.1 The Customer may place an Order by selecting the product of his choice. Based on the customer's choice, a basket of goods is created.
3.2 When placing an Order, the Customer shall provide the following information:
Name of the recipient.
Customer's address
Delivery address
Contact phone number
E-mail address
3.3 Upon successful completion of the Order, an invoice and information on the status of the Order will be sent to the Customer's e-mail address. The status of the Order indicates the stage of processing of the Customer's Order.
3.4 If the Customer placed an order for goods in a quantity exceeding the quantity of the specified goods in the Seller's or its business partners' warehouse, the Seller shall inform the Customer thereof by sending an e-mail to the e-mail address provided by the Customer at the time of registration. The Customer shall have the right to pay for and receive the goods in the quantity that is available in stock or to cancel the item in the order or, alternatively, to accept the Seller's proposal to postpone the order until the specified goods are available in the Seller's or its business partners' stock in the required quantity. If the Customer has not agreed its decision with the Seller within 3 working days, the Seller shall have the right to cancel the order in full and to make a refund if payment has been made.
3.5 The Customer must choose one of the Seller's possible methods of delivery and payment for the order. The Customer confirms that the delivery address provided is correct.
3.6 The information materials on the Site may not fully reflect the characteristics of the goods (including colour, dimensions, technical parameters, shape). The Customer shall have the right to contact the Seller to clarify the details of the Goods before placing an Order. If the Customer has not contacted the Seller for detailed recommendations and clarification of the Goods, ordering procedure and delivery, the Customer shall be deemed to have no doubts about the characteristics of the Goods, payment procedure and delivery of the Order when placing the Order.
3.7 In the event that the goods are not available in the required quantity in the Seller's or its business partners' warehouse, including for reasons beyond the Seller's control, the Seller shall have the right to cancel a given item in the Customer's Order by informing the Customer thereof by sending a notice to the e-mail address provided by the Customer when registering on the Site.
3.8 The description of the goods posted on the Madris.lv online store is for information purposes only and the use of the given information does not create any legal obligations between the visitor and the owner of the online store. The product description may not meet the criteria of the buyer's information requests.
3.9 The owners of the Madris.lv online store are not responsible for the correct display of the colours of the photos on the buyer's monitor or other devices used for viewing the goods.
3.10 In all cases, the Customer shall be deemed to have read and accepted without reservation all of the Seller's terms and conditions, as well as all other terms and conditions attached to the Order and the Goods, by placing the Order.
4. Delivery
4.1 The Seller undertakes to dispatch the Goods within 1-2 working days of confirmation of the Order being sent to the Customer and/or payment in full. This time limit does not apply in cases where Madris.lv does not have the required Goods in stock and the Customer has been informed at the time of placing the order that the Goods ordered will be delivered from the manufacturer's or distributor's warehouse. Specific delivery and availability conditions are indicated on the page of each product. At the same time, the Customer agrees that in exceptional circumstances, delivery may be delayed due to unforeseen circumstances. In this case, Madris.lv customer service will immediately contact the Customer and agree on the delivery of the goods. Delivery of goods is carried out to all regions of Latvia, as well as to the countries specified in the "Delivery of goods" section of the website.
4.2 The Seller shall use its best endeavours to meet the delivery deadlines specified, but delays in delivery of the Goods may occur for reasons beyond the Seller's control.
4.3 The Customer undertakes to accept the Goods itself. In the event that he is unable to accept the Goods himself but the Goods have been delivered to the address specified on the basis of information provided by the Customer, the Customer shall not be entitled to claim for unsatisfactory delivery of the Goods.
4.4 In all cases where the courier delivers the goods to the Customer, if the packaging of the consignment is wrinkled, wet or otherwise damaged externally, the Customer must state this in the acknowledgement of receipt (by writing a comment) or make a separate note of such defects. The Customer must do this in the presence of the courier. If the Customer fails to do so, Madris.lv shall be exempt from liability to the Customer for the goods and the condition of their delivery if the Customer has not described such defects in the delivery confirmation.
4.5 In the event that the Customer, upon receipt of the goods, notices that the shipment does not contain the correct goods or that the goods are not of the correct size, colour or other irregularities, the Customer shall immediately inform Madris.lv.
4.6 The risk of accidental loss of or damage to the Goods shall pass to the Customer upon receipt of the Order from the delivery service.
4.7 In cases where the Goods have not been delivered to the Customer due to loss of the parcel or due to the fault of the postal (courier) service, the Seller shall reimburse the Customer for the value of the Goods and delivery only after the Seller has received proof of loss or compensation from the postal service.
4.8 The types of delivery are set out on the website under "Delivery of Goods".
4.9 An Order shall be delivered to the Customer or to the person named in the Order as the recipient of that Order.
4.10 The Goods are delivered to all countries and regions, which can be specified by entering the delivery address on the Madris.lv page.
5. Payment for the Goods
5.1 The price of the Goods is stated on the Site. In the event that the price of the Goods ordered is incorrect for staff or technical reasons, the Seller shall inform the Customer at the earliest opportunity to cancel or confirm the Customer's Order. If the Customer cannot be contacted, a notification shall be sent to the email address provided by the Customer at the time of registration and the said Order shall be deemed cancelled. If the Order has been paid for, the Seller shall refund payment for the Goods and delivery.
5.2 The Customer shall pay for the selected Goods by one of the payment methods offered by Madris.lv, depending on the delivery address and delivery service. Further information on the available payment methods is available in the "Order payment" section of the Website.
5.3 If the option is offered and the Customer chooses to pay for the goods in cash upon delivery by courier, the ordered goods will be sent to the Customer only after the Customer has been contacted and verified that the order is genuine and the delivery address is correct.
5.4 If the Customer chooses one of the online payment methods, the Customer undertakes to pay for the Goods immediately, otherwise the Customer shall forfeit the right to claim for breach of time for delivery of the Goods.
5.5 The Customer's order shall only be released for preparation and dispatch after the order has been paid for in full.
5.5 Goods delivered from the manufacturer's or supplier's warehouse may only be paid for by payment card or bank transfer. If the Customer chooses to pay for such goods on receipt, the Seller shall be entitled to cancel the order.
5.6 The Seller shall be entitled to grant the Customer discounts on the Goods and to offer the Customer participation in loyalty programmes. The Seller shall be entitled to amend them unilaterally.